In difficult economic times, one of the first things that seems to be reduced is the quality assurance test. Although quality assurance is often listed in the trivial category, it can have a huge impact on your product and your company's total revenue and success. The fewer errors your product sends, the more savings you have.
In fact, the cost of fixing abnormalities during the design and implementation phase of your development process will be less than a quarter of the cost after your product is released. It is not your customers' job to identify and test your products for you if you really don't want to alienate them and lose their future jobs. All it takes is another vendor with a more stable, better-designed product to make your market share drop like a rock (see WordPerfect vs. Word).
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